Covers your order if it's stolen after delivery, lost in transit or arrives damaged. You choose a replacement or a full refund.
Stolen after delivery
Tracking says delivered, but the parcel isn't there. Email orders@statementcollective.com within 14 days of the delivery date with your order number and proof of delivery from the courier (Australia Post in Australia, USPS in the US).
Lost in transit
Email us if tracking hasn't updated for 10 business days in Australia, or 20 days for international orders. Claims close 30 days after the expected delivery date. In Australia, we open the investigation with the courier. Outside Australia, most couriers only accept an investigation from the person receiving the parcel, so we may ask you to start one with your local courier. We'll help you with it.
Arrived damaged
Email photos of the item and the packaging within 14 days of delivery.
Not covered
Parcels sent to an address entered incorrectly at checkout. One claim per order.
Your rights
Shipping protection doesn't limit your rights under the Australian Consumer Law or the consumer laws of your country.
