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Returns & Exchanges

We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

How do I request an exchange or refund?

Ship the goods back to:

Statement Collective - Attention Patrick

23 Canonbar Street, Stafford, QLD 4053, Australia.

To qualify for a refund or exchange:

  • Items must be unworn (apart from trying on)
  • Box/packaging must be included (promotional items not included)
  • Attach a note with your order number and the exchange/refund you are requesting 
  • IMPORTANT - Items that do not meet these requirements are not eligible.
  • In cases of exchanges, you will need to pay for the shipping of the new item back to you. Once the return package is received and cleared we will pack your exchange and contact you to arrange payment of your preferred shipping method

 

Size Swap/Exchange

You may exchange your purchase within 30 days of the items arriving. We understand that occasionally customers may select the wrong size, we put as much information in the product description as well as reference the pictured model’s sizing and encourage customers to measure their neck/ wrist or ring size prior to ordering. If you want to ask about the best sizing you can also reach out to the designer Dan on email dan@statementcollective.com or DM our instagram. Please note all items must be unworn with original packaging in order to receive an exchange.

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

Refunds

You can return your item(s) for a refund. Please note all items must be unworn with original packaging in order to receive an exchange. Once the package has been received it will be processed for a refund. Note we do not refund shipping costs, the cost of the item will be refunded less a 10% restocking fee.

Buy one get one free offers - Both items must be returned for a full refund or a 50% refund will be applied less a 10% restocking fee.

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

Faulty/ damaged items

In the event you have received a faulty item, please contact orders@statementcollective.com within 30 days of the item(s) arriving. Please include the following information:

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

 

Frequently Asked Questions

If I bought the jewelry as a gift can the 30 days return period be extended?

Yes, for gifts we understand you may buy it ahead of time before giving it to them. We’re happy to extend the returning period for gift orders.

I forgot to leave a note in the package what should I do?

This does make it hard for us because when we get parcels coming in it’s best if we can open the package and have the instructions there ready to action. If we need to look you up and can’t find your order number or email address it will be difficult. If you do happen to forget this part then email orders@statementcollective.com to let us know, please include the full name you used on the order and what you put on the shipping label and let us know what your exchange request is. 

Do you give prepaid labels for returns?

No we don’t. Customers are responsible for returning the items back to us. We’re only a small team and don’t have the facility to provide prepaid labels but we still want customers to be able to exchange their jewelry if they need to get a different size so just ship it back to us with all the information listed and we will process it when it arrives.

How long does it take to exchange an order?

Once we receive the package we will usually process it within a week and email you with a shipping invoice, please keep an eye out for the email with the shipping fee, once that is paid we will ship the new size back out to you.